With Futura Managed IT Services, we monitor servers and key network elements such as your firewall or router - all remotely and 'behind the scenes' work 24 hours a day, 7 days a week. Our technical support team knows if you have a problem (often before you do), and they can initiate corrective actions immediately, saving you time and money on costly downtime.

We monitor your network with a Remote Monitoring Tool that will send us alerts when certain activities reach designated thresholds. If there is a critical alert raised, Futura engineers will troubleshoot, fix and, if necessary, escalate the issue to the appropriate people. Thresholds are set to monitor disk capacity, memory usage and cpu utilization to ensure your network stays up and running. 

Through our years of experience in supporting thousands of servers and desktop computers, we have developed an extensive checklist that is used to proactively manage and support your network. Some examples include regular reviews of server logs, disk capacity, checking the general health of servers; validation of backups, backup schema, assurance of restoration capability, and application of patches and service packs. We support you through scheduled on-site visits via a dedicated consulting team.

Our staff of technology professionals is waiting for your call. You can submit requests via phone, fax, email, or our client portal. The Client Portal is a secure website that allows you to access the status of your calls. End users can enter service requests, and managers can view the overall picture of your company's IT situation. In addition to service requests, all of your network assets (servers, PC's, printers, etc.) are stored in the client portal along with important information about each asset (serial number, case history, etc.)

 

In addition to the consultants you see on-site, we service you remotely through our Technical Service Support Team, located in the U.S. This organization assists you with issues over the phone for items that need immediate attention. These seasoned technical experts solve desktop, server and network issues. Using a Secure Remote Access tool, they can work on your servers or desktop computers quickly, efficiently and securely, even after hours or if a machine is unattended.