Our rapid response system provides you with immediate access to technical support, so we can quickly troubleshoot a situation virtually anywhere in the world. Our high retention rate for support professionals assures consistency and expertise throughout your project. And our robust support methodology enables us to solve a wide range of problems on the very first call. With Futura, your issue is quickly resolved by a team that communicates clearly with you, so your users can be back to work with minimal downtime. We have an Automated Call Distribution (ACD) monitoring system to track call volume and to ensure we are staffed according to activity level. And our customers are able to place service requests by e-mail, fax or the Web.

Our in-house repair unit is an important part of our success — a state-of-the-art facility with manufacturer-certified staff providing quick turnaround on repair and replacement of mobile devices, keeping your downtime to a minimum. We deliver full-service maintenance for both in- and out-of-warranty break and fix repairs. Our services include remedial maintenance, replacement parts and technical engineering support. We use state-of-the-art test equipment and software to diagnose and repair down to the board component level. Replacement equipment from our Spare Pool is provided, so your business can keep moving while a piece of equipment is in the shop. If it’s a case where the equipment must be returned to the manufacturer for repair, we will manage the return and repairs of your warrantied products to vendors and provide status updates for your review via the Web.

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Even with a major investment in technology, in the real world, high usage translates into equipment breakdowns. That’s why we keep spare equipment for you in our Spare Pool inventory. Our services kick into action if a failure does occur at one of your sites. With our centralized inventory pool, we can provide you with the greatest amount of inventory choice and flexibility — with the least amount of equipment cost. Our easy-to-use Web-based interface lets you review and track the status of your delivery, as well as the status of the equipment we are servicing for you in Hardware Repairs.

Let’s face it — in the world of day-to-day business, mobile technology assets are an increasingly important component of an organization’s technology strategy. Although there is clear benefit in tracking stationary or fixed-location technology assets, the cost of mobile technology assets — and the critical business processes they support — make it imperative that organizations know their whereabouts and maintenance record any time of the business day. Our Asset Management System is a key component of these services — an important part of the Futura continuum of quality. The system provides a secure, easy-to-use method for our customers to manage their assets through real-time information about maintenance status, repair history and accurate configuration settings.

Futura provides a range of functionalities to help organizations manage the enterprise mobile device life-cycle. Our goal is to optimize the functionality and security of your mobile communications network, while minimizing cost and downtime. We achieve this by remotely managing your devices and providing action when necessary including functions such as updates, backups, configurations, and wipes.